Warranty
WATCHES
In the unlikely event that something does go wrong with your watch within 2 years of the date of purchase, the watch would need to be sent back to us. Our highly qualified, professional watchmakers serve as authorized repair centers for many high-end watch manufacturers and can repair virtually any watch using only genuine parts. However, if the defect is of a particularly serious nature, we will have the watch returned to the respective manufacturer for repair, though these manufacturers, unfortunately, take a minimum of 4-8 weeks to repair a watch (or longer, if parts are back-ordered).
JEWELRY
In the unlikely event that part of your jewelry breaks within 2 years of the date of purchase, you can send it back to us and our qualified jewelers will repair the piece and get it back to you, usually within 10 days.
OUR LIMITED WARRANTY FOR WATCHES AND JEWELRY
The Luxury Bazaar warranty covers all new watches and jewelry for the period of two years from the date of purchase.
The warranty covers manufacturing defects only.
The warranty does not cover damages such as scratches, finish, crystals, glass, straps – leather, fabric or rubber, damage due to wear and tear, damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations, and damage due to physical and/or accidental abuse.
All warranty repairs must be handled directly through Luxury Bazaar. Watches opened or repaired by any other source will void all warranties. Luxury Bazaar will cover all parts and labor or replace the watch at our discretion within the warranty period.
Upon return request Luxury Bazaar will provide a return shipping label. Return shipping expenses to the customer once the watch is repaired will be covered by Luxury Bazaar.
In case a repair is necessary, please call us to obtain a return authorization number. All warranty returns must have a Return Authorization Number (RA). This number must be displayed on the outside of the box. A watch returned without authorization will be refused. Please include a copy of your invoice and/or a detailed letter indicating the problem, the return address, contact phone numbers and an email address.