CUSTOMER SERVICE

What You Can Expect When It Comes to Customer Service

Authenticity matters for more than just the watches, luxury, and one-of-a-king items we sell. It is the essence of our approach to customer service. True, we are passionate about watches, but we are just as passionate about the people who buy them. Though the items we sell are rare and of the highest quality, the service we provide is abundant and of equally high quality.

Trusted Relationships

Our interactions with you, our suppliers, and our vendors are more than transactions. They are relationships.

We put extra effort into clear and transparent communication and a smooth and easy shopping and buying process. We want to make sure you love the experience of dealing with us as much as you love the items you buy.

We thoroughly and regularly screen all of our employees and vendors to make sure that they meet the highest standards. We work hard to earn your confidence and never let you down.

Guaranteed Authentic

Authenticity is at the heart of our business. We are true to our passion for watches and the people who buy them. We guarantee that every watch and piece of jewelry we sell is 100% authentic.

We are so confident in our guarantees of authenticity that we will refund DOUBLE the purchase price if you get something from us that is proven to be a fake.

Each item we sell:
• Bears the original manufacturer’s serial number intact and unaltered (we disclose when, due to size or design limitations, items do not have an imprint)
• Includes the original packaging and certificates of authenticity whenever possible
• Is sourced directly through authorized dealers and distributors, along with trusted sources
• Is identified as new and unused or with a clear description of condition when sold as used

Security and Confidentiality

We protect your privacy and provide the highest possible security for your purchases. Your transactions on the LuxuryBazaar.com website are protected by a veil minimum of 2048 bit SSL encryption with keys from VeriSign. Once your information is on our server, it is encrypted using 2048-bit AES encryption.

All items are shipped using an insured and trackable method, typically via 2-Day express or overnight. High-value items are shipped via secure armored courier.

A Luxury Experience

Buying from us is about more than acquiring an exquisite item. We serve you with attentive thoughtfulness of a luxurious shopping experience that promises authenticity, security, fast shipping, and ultimately delight.